Customer Service Maintenance

Top  Previous  Next

 

This is to record the service carried out at customer's site.

Go to Photocopier > Customer Service Maintenance,

Click on Create a New Customer Service ,

 

 

Photocopier24

 

Header

Doc. No: this document number is auto-run

Doc. Date: assign the document date; by default it will captured computer date

Contract No: select the contract number, the related debtor's info will be auto-filled.

 

General

Key in the complaint and select the Call Type.

 

 

Service Details

Key in the service information.

 

Photocopier25

 

 

Spare Parts

Add the items (spare parts) if applicable.

Item Type: click on the field to select either 'New' or 'Used'.

If the items are chargeable (which price = not 0.00), invoice will be generated upon save;

If the items are not chargeable (price = 0.00), Stock Issues will be generated upon save;

if some items are chargeable and some are not, an Invoice will be generated.

 

 

Note: When there were spare parts involved, saving a Customer Service transaction will create a consignment transaction (save as Returned Quantity) to the respective technician. Thus, if you have earlier 'consigned' some items to the technician, Outstanding Consignment report will be updated immediately.

 

 

 

 

 

_____________________________________________________________

Send feedback about this topic to AutoCount. peter@autocountSoft.com

© 2010 Auto Count Sdn Bhd - Peter Tan. All rights reserved.